Course Extension Request

📘 Course Extension Policy: How to Request More Time to Complete Your Program

Last Updated: September 1, 2025 Applies to: All Advanced eClinical Training (ACT) certificate program students

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👋 Overview

When you enroll at Advanced eClinical Training (ACT), you receive 12 months of full access to your program — including the student portal, NHA learning dashboard, simulation platforms, and all instructional resources you need to complete your coursework.

If life gets busy and you need more time to finish, don't worry — we offer course extensions in 6-month increments to help you cross the finish line. This article walks you through everything you need to know.

⏱️ Need an extension? Skip ahead to How to Request a Course Extension.

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📚 Table of Contents

1. Your Standard Enrollment Period
2. Course Extension Basics
3. Eligibility Requirements
4. How to Request a Course Extension
5. What Happens After You Submit
6. Frequently Asked Questions
7. Need Help?

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Your Standard Enrollment Period

Every ACT student receives 12 months of full access to their program from the official start date listed in their Enrollment Agreement.

During this enrollment period, you have full access to:

• ✅ The Student Portal
• ✅ The NHA Learning Dashboard
• ✅ All simulation platforms
• ✅ Every instructional resource required for course completion

While most students finish their programs in 8 to 12 weeks, the 12-month window gives you flexibility to balance school with work, family, and life.

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Eligibility Requirements

To qualify for a course extension, you must meet both of the following requirements:

✅ Requirement 1: Good Standing

You must be actively enrolled and in good academic and financial standing with ACT. This means:

• Your tuition and any fees are current
• You have no outstanding academic issues

✅ Requirement 2: Timely Submission

You must submit your written extension request before your original enrollment end date — at least seven (7) calendar days prior to the expiration of your current enrollment period.

⚠️ Heads up: Requests submitted after your enrollment has expired may not be eligible for standard extension processing. Submit early to avoid issues!

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How to Request a Course Extension

Requesting a course extension is simple. Just follow these steps:

📝 Step-by-Step Request Process

Step 1: Prepare Your Information

Gather the following before drafting your email:

• Your full name (as it appears on your enrollment record)
• Your program of enrollment (e.g., CCMA, CPCT, CPhT, Physical Therapy Technician, CPT)
• A clear reason for your extension request
• Any supporting documentation (if applicable)

 → Submit Course Extension Request  or
 

Step 2: Compose Your Email

Send a written request to our Student Services team:

📧 Email: [e-mail]

Step 3: Include All Required Details

Your email must include:

• ✅ Student's full name
• ✅ The program of enrollment
• ✅ The reason for requesting the extension
• ✅ Any supporting documentation, if applicable

Step 4: Submit Before Your Deadline

Make sure your request is sent at least 7 calendar days before your enrollment period expires.

Step 5: Watch Your Inbox

A member of our support staff will be in touch within 24 hours.

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✏️ Sample Email Template

Feel free to use the template below as a starting point for your request:

Subject: Course Extension Request – [Your Full Name]

Dear ACT Student Services,

I am writing to request a course extension for my program at Advanced eClinical Training.

• Full Name: [Your Full Name]
• Program of Enrollment: [Your Program – e.g., CCMA]
• Current Enrollment End Date: [MM/DD/YYYY]
• Reason for Request: [Briefly explain your reason]

[If applicable: I have attached supporting documentation for your review.]

Thank you for your time and consideration. I look forward to your response.

Sincerely,
[Your Full Name]
[Your Phone Number]
[Your Student ID, if known]

 → Submit Course Extension Request   
 

5️⃣ What Happens After You Submit

Here's what to expect after you submit your extension request:

⏱️ Response Within 24 Hours

A member of our support staff will be in touch with you within 24 hours of receiving your request.

📋 What Happens Next

1. Review: Our team reviews your request and verifies your eligibility.
2. Communication: A support staff member contacts you to discuss next steps.
3. Payment: If approved, you'll receive instructions for paying the $400 extension fee.
4. Activation: Once your fee is processed, your access will be extended for an additional 6 months.
5. Confirmation: You'll receive written confirmation of your new enrollment end date.

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❓ Frequently Asked Questions

How long is a course extension?

Each course extension is granted for 6 months. If you need more time after that, you can request another 6-month extension (subject to eligibility).

How much does an extension cost?

The fee is $400 per 6-month extension. The fee must be paid before your access is extended.

When do I need to submit my request?

You must submit your written request before your enrollment period expires — and at least 7 calendar days before your end date. The earlier you submit, the better.

Can I request an extension after my enrollment expires?

Extension requests must be submitted before your enrollment period expires. If your access has already lapsed, contact Student Services immediately at [e-mail] to discuss your options.

How do I submit my request?

Send a written email to [e-mail] with your full name, program of enrollment, reason for the request, and any supporting documentation.

What information must I include in my request?

Your request must include:

• Your full name
• Your program of enrollment
• The reason for requesting the extension
• Any supporting documentation, if applicable

How quickly will I hear back?

A member of our support staff will contact you within 24 hours of receiving your request.

Do I need to be in good standing to qualify?

Yes. You must be actively enrolled and in good academic and financial standing with ACT to be eligible.

What does "good academic and financial standing" mean?

It means your tuition and fees are current, and you have no outstanding academic issues with ACT.

Can I request more than one extension?

Yes. Extensions are granted in 6-month increments, and you may request additional extensions if you continue to meet eligibility requirements. Each extension requires a separate request and the $400 fee.

What if I don't have supporting documentation?

Supporting documentation is only required if applicable to your reason for requesting the extension. If your reason doesn't require documentation, you can simply explain your situation in the email.

What should I do if I haven't received a response within 24 hours?

If you haven't heard back within 24 hours, please follow up by replying to your original email or contacting Student Services directly.

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